It’s not the first time this year I’ve been upset to learn of a big change in circumstances for a relatively new piece of audio kit. See Exhibit A: Spotify Car Thing. It was released in February 2022 (for the princely sum of $90) and is being bricked by the big green streaming machine on December 9, not three years since its launch. The news caused such a furor among buyers that Spotify reportedly did a U-turn and started offering refunds

Next up, Sonos, which came under fire for its S2 app back in 2020 when it effectively left some of its own wireless speakers for dust (the ones that couldn’t make the switch from S1 to S2). Sonos welcomed users to its 30%-off Trade Up program to try to remedy the situation, but sadly we’re not done. The multi-room audio giant updated its app again in May 2024 to much dismay, because key features in systems Sonos customers use every day weren’t carried over. Further app updates ensued last month, but it’s proof that a product or ecosystem is only as good as the company’s continued software support for it. 



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